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"If you are looking for a Harley-Davidson dealership that understands customer service, please go see Riders Harley-Davidson. I was looking for a bike and visited or spoke with almost every dealership in Alabama, Georgia, and Tennessee. Riders did not have the bike I wanted, but had shown me during my visi,t this was going to be my dealership. I spoke with Keith Edwards about the bike I wanted, and he simply said let me see if I can find it for you. Long story short, Keith found the bike and was at the dealership in 2 days. During this process, Keith always kept me informed and was always willing to help answer questions. I would also like to thank Bryan Wyatt for all the help and support. All departments have shown that customer service is the top priority. This is how a dealership should be managed and run. Thank you to Wes in parts for all the help getting the terms I needed. The service team did a great job getting the new bike ready and installing some accessories for me. MotorClothes staff were also very helpful. Shelby and her team took time to show us around the store and were always willing to help. If you are looking for a Harley Dealership, please go see Riders Harley-Davidson in Trussville, Alabama!!" Overall Rating: Brett Skinner
"If you are looking for a Harley-Davidson dealership that understands customer service, please go see Riders Harley-Davidson. I was looking for a bike and visited or spoke with almost every dealership in Alabama, Georgia, and Tennessee. Riders did not have the bike I wanted, but had shown me during my visi,t this was going to be my dealership. I spoke with Keith Edwards about the bike I wanted, and he simply said let me see if I can find it for you. Long story short, Keith found the bike and was at the dealership in 2 days. During this process, Keith always kept me informed and was always willing to help answer questions. I would also like to thank Bryan Wyatt for all the help and support. All departments have shown that customer service is the top priority. This is how a dealership should be managed and run. Thank you to Wes in parts for all the help getting the terms I needed. The service team did a great job getting the new bike ready and installing some accessories for me. MotorClothes staff were also very helpful. Shelby and her team took time to show us around the store and were always willing to help. If you are looking for a Harley Dealership, please go see Riders Harley-Davidson in Trussville, Alabama!!"
"So I've used Riders for a couple of years now. They are not the closest dealership to me, but they are worth the drive. I've had a couple of instances where the dealership has stood up for me. First, my motor blew up in my 15 Road King, and because it was purchased from their sister store Heart of Dixie, the warranty replaced my motor completely free. Next, I purchased a bike with rider-to-rider financing, and Leah worked hard to make the deal happen. Everyone at the dealership is awesome, from Shelby in motorclothes, Leah in sales/finance, Bobby and Angel in Service, Mike in parts, and Keith, the boss who runs the place. I fully suggest checking out this dealership of top-notch people!" Overall Rating: Dustin Largin
"So I've used Riders for a couple of years now. They are not the closest dealership to me, but they are worth the drive. I've had a couple of instances where the dealership has stood up for me. First, my motor blew up in my 15 Road King, and because it was purchased from their sister store Heart of Dixie, the warranty replaced my motor completely free. Next, I purchased a bike with rider-to-rider financing, and Leah worked hard to make the deal happen. Everyone at the dealership is awesome, from Shelby in motorclothes, Leah in sales/finance, Bobby and Angel in Service, Mike in parts, and Keith, the boss who runs the place. I fully suggest checking out this dealership of top-notch people!"
"Awesome business, customer-friendly, outstanding facilities, relaxed atmosphere, welcoming staff. Definitely a great place to get your favorite motorcycle!!!" Overall Rating: Anonymous .
"Awesome business, customer-friendly, outstanding facilities, relaxed atmosphere, welcoming staff. Definitely a great place to get your favorite motorcycle!!!"
"Excellent experience purchasing my bike at Riders Harley Davidson! Brad in sales was awesome to work with. I was extremely selective when it came to the motorcycle I wanted. Brad and the sales management staff, Matteo and Ed, hooked me up with the exact bike I was looking for and worked with my schedule to make the sale go smoothly. As luck would have it, the weather took a turn for the worse when I came to pick up my detailed and spotless bike. Angel in service arranged for it to be delivered in an enclosed trailer that same day. I can't say enough about the customer service at Riders Harley Davidson. Y'all have a great crew at your dealership. I was impressed. Thanks again!" Overall Rating: Ryan Taack
"Excellent experience purchasing my bike at Riders Harley Davidson! Brad in sales was awesome to work with. I was extremely selective when it came to the motorcycle I wanted. Brad and the sales management staff, Matteo and Ed, hooked me up with the exact bike I was looking for and worked with my schedule to make the sale go smoothly. As luck would have it, the weather took a turn for the worse when I came to pick up my detailed and spotless bike. Angel in service arranged for it to be delivered in an enclosed trailer that same day. I can't say enough about the customer service at Riders Harley Davidson. Y'all have a great crew at your dealership. I was impressed. Thanks again!"
"Had a great experience with these folks on the purchase of my bike. Troy Matteo and Ed in sales were awesome. Great to deal with. They all went above and beyond to get me on my bike. They answered all my questions and kept me informed on everything during the process. The whole experience with the entire dealership was amazing. Everyone is great and helpful. They treat you like family. If you are in the market for a new bike, you would do well to let the folks at Riders Harley Davidson get you on the bike you are looking for." Overall Rating: Micheal Crouch
"Had a great experience with these folks on the purchase of my bike. Troy Matteo and Ed in sales were awesome. Great to deal with. They all went above and beyond to get me on my bike. They answered all my questions and kept me informed on everything during the process. The whole experience with the entire dealership was amazing. Everyone is great and helpful. They treat you like family. If you are in the market for a new bike, you would do well to let the folks at Riders Harley Davidson get you on the bike you are looking for."
"Perfect Transaction. My Salesman Emmitt was first-rate. He was very professional and informative, answering all my questions—great guy to work with for my first Harley Davidson purchase." Overall Rating: Randy Martin
"Perfect Transaction. My Salesman Emmitt was first-rate. He was very professional and informative, answering all my questions—great guy to work with for my first Harley Davidson purchase."
"Angel in the service department provides excellent customer service. I had my oil changed, and she recommended that I have my compensator replaced. I traveled back the next day, Angel met me at the service area, and had the technicians service my 2013 Street Glide. I bypassed my local dealership and will continue to ride to Riders Harley because of the service they provide." Overall Rating: Charles Foley
"Angel in the service department provides excellent customer service. I had my oil changed, and she recommended that I have my compensator replaced. I traveled back the next day, Angel met me at the service area, and had the technicians service my 2013 Street Glide. I bypassed my local dealership and will continue to ride to Riders Harley because of the service they provide."
"Their parts dept is always on point, and I just bought a new bike this weekend!! Incredible experience with everyone involved, and the 2024 breakout is an amazing bike!!" Overall Rating: Brian Schwar
"Their parts dept is always on point, and I just bought a new bike this weekend!! Incredible experience with everyone involved, and the 2024 breakout is an amazing bike!!"